Terms of Service

1.1 About this document

These Terms of Service ("Terms") govern the relationship between ENROLA GLOBAL LTD (Companies House 16588390, England and Wales), trading as VisaPass, and, for Partners established in the Republic of Uzbekistan, its wholly-owned subsidiary OOO "ENROLA" (ENROLA LLC, TIN 312 977 390) (together "VisaPass", "we", "us"), and the organisation that registers for or uses VisaPass at visapass.ai ("Partner", "you").

1.2 Acceptance

By using VisaPass you confirm you have read and agree to these Terms and our Privacy Policy. The person accepting these Terms confirms they are authorised to bind the Partner. If you do not agree, do not use VisaPass.

1.3 Definitions

• Authorised Users: staff the Partner allows to use VisaPass.
• End Clients: the applicants whose data the Partner uploads or who use a case link the Partner sends.
• Subscription: the plan and billing cycle the Partner buys.
• Order: any order form or checkout confirming a Subscription.

1.4 Company information

• ENROLA GLOBAL LTD, company number 16588390 (England and Wales), registered office 126 East Ferry Road, London E14 9FP, United Kingdom. Phone: +44 7470 689953.
• For Uzbekistan: OOO "ENROLA" (ENROLA LLC), TIN 312 977 390, state registration No. 3200509 (20 April 2026), Tashkent, Mirzo-Ulugbek district, Ulugbek, Hamid Olimjon MFY, Irrigator mavzesi. Phone: +998 94 044 55 45.
• Email: [email protected]

2.1 What VisaPass provides

VisaPass is a professional tool that helps a Partner manage and progress its End Clients' UK visa applications. Depending on the plan, it includes:

• client and case management, including Google Drive import
• secure client links for uploading documents and answering questions
• the UK Visa Compliance Engine: automated document and financial-evidence checks using OCR and AI, producing draft findings and reports for the Partner's professional review
• the VisaPass browser extension, which helps fill in the official GOV.UK application
• messages to clients by email or WhatsApp
• readiness dashboards, and branded outputs on eligible plans

2.2 Important limitations

VisaPass supports the Partner's own service to its clients. It does not replace the Partner's professional judgement. Compliance results are based on official UKVI rules, are advisory, and are draft material for the Partner's review. They are not legal or immigration advice. We do not guarantee any visa or other outcome. The Partner is solely responsible for the advice and services it gives its End Clients.

UKVI rules change. We make reasonable efforts to keep VisaPass current but do not guarantee real-time accuracy. Partners should check key parameters on GOV.UK.

2.3 AI features

Some features use artificial intelligence (OpenAI's business API) to read documents and suggest answers. AI results can be wrong and must be checked by the Partner. Our AI provider does not use Partner or End-Client data to train its models; details are in our Privacy Policy.

2.4 Regulated use

Case-specific results (compliance findings, refusal-risk indicators, evidence-sufficiency checks, readiness indicators and suggested fixes) are decision support for the Partner. They are not advice from VisaPass to End Clients. To use them, the Partner must be:

• authorised by the Immigration Advice Authority (IAA) or another recognised regulator (for example, the Solicitors Regulation Authority);
• operating through a regulated legal practice; or
• lawfully entitled to a statutory exemption (for example, as a licensed student sponsor) covering the applicant, route and activity.

The Partner must give evidence of its regulatory status on request and tell us promptly if it changes. A named, authorised or exempt professional must review and approve every case-specific result before it is shared with an End Client, relied on as advice, or used in an application. The Partner must not represent VisaPass as approved or endorsed by UK Visas and Immigration. We may verify regulatory status, restrict features and suspend access where needed to protect applicants or comply with law.

The Partner is responsible for its Authorised Users, for keeping sign-in details confidential, and for all activity under its account. VisaPass is for business and professional use only and is not offered to consumers. The Partner must give accurate registration details and keep them current.

The Partner is the controller of End-Client data and VisaPass is its processor, acting on the Partner's instructions under the data processing terms in our Privacy Policy. By uploading End-Client data, or by inviting End Clients to use VisaPass, the Partner confirms that:

• it has a lawful basis and all necessary consents for us to process that data, including sensitive data such as health information and criminal-record answers;
• it has told its End Clients that VisaPass processes their data;
• it complies with all laws that apply to its End Clients and their data, including any data-residency rules in the End Client's country;
• it understands that End-Client data is hosted in Germany (EU), and that some providers named in the Privacy Policy process data outside the UK and EU.

The Partner will indemnify us against claims arising from its breach of this section (see section 11).

The Partner and its Authorised Users must not:

• upload false, fraudulent or forged documents
• misrepresent their authority over an account or an End Client
• share case-specific results with an End Client without the review required by section 2.4
• resell, sublicense or provide VisaPass to others, except to serve the Partner's own End Clients
• get around usage limits or security controls
• scrape or extract data beyond VisaPass's intended features
• introduce malicious code
• infringe intellectual-property rights

6.1 Plans

VisaPass is a paid subscription (for example, Lite, Pro and Scale) billed monthly or yearly, as chosen at checkout or in an Order. Prices are those shown at the time of purchase.

6.2 Payment and renewal

The Partner may pay by card or by bank transfer.

• Card (through Stripe): the Partner authorises us to keep a secure token for the card with the payment provider and to charge it at the start of each billing cycle at the then-current price until the Subscription is cancelled. We never store full card details. Card Subscriptions renew automatically unless cancelled before the renewal date.
• Bank transfer (pay by invoice), on any plan: the Partner receives an invoice with our bank details and a due date, and gets 7 days of temporary access while the transfer is processed. Once payment is confirmed, access continues for that billing cycle. If the invoice is not paid by its due date, temporary access ends, and a Subscription that stays overdue may be cancelled.

6.3 Usage limits

Each plan includes allowances (for example, a number of AI reports per month). Going over an allowance may require an upgrade or a report bundle. Report bundles are prepaid and do not expire while the account is open.

6.4 Non-payment, price changes and taxes

• If a payment fails or is overdue, we may, after notice, suspend or restrict access until it is settled.
• We may change prices with at least 30 days' notice, effective from the next renewal. The Partner may cancel before the new price applies.
• The Partner is responsible for taxes where they apply.

6.5 Cancellation and refunds

The Partner may cancel at any time, effective at the end of the current paid period; access continues until then.

• Paid fees are non-refundable, including for unused time, quota or features.
• We do not give partial or pro-rata refunds for early cancellation.
• We refund only where we fail to provide the service (for example, prolonged unavailability caused solely by us), and only for the affected period, unless mandatory law says otherwise.
• Refund requests go to [email protected] and are returned to the original payment method.
• For Partners established in Uzbekistan, these terms are provided in accordance with the Law "On Electronic Commerce" and do not limit mandatory rights under Uzbek law.

6.6 Enterprise terms

Where the Partner signs a separate Order or enterprise agreement, its commercial terms prevail over this section 6 if they conflict.

Where a plan includes branding, the Partner gives us a limited licence to use its name and logo only to brand its own reports, client messages and outputs. The Partner confirms it holds the rights to those marks. We claim no ownership of them.

All rights in VisaPass (design, software, databases, algorithms and methodology) belong to ENROLA GLOBAL LTD or its licensors. The Partner keeps all rights in its own data and End-Client content, and gives us a licence to process that content only to provide VisaPass.

Each party will protect the other's confidential information and use it only to perform these Terms. End-Client data is the Partner's confidential information.

VisaPass is provided on a commercially reasonable, "as is" basis to the extent the law allows. We do not promise uninterrupted or error-free operation, or that compliance results are complete or current, given that UKVI rules change.

11.1 Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental or consequential loss, or loss of profit, revenue or data. Our total liability under these Terms is limited to the fees the Partner paid in the 12 months before the event giving rise to the claim.

11.2 Exceptions

These limits do not apply to the Partner's payment obligations, either party's breach of confidentiality, the Partner's indemnity below, or any liability that cannot be excluded by law.

11.3 Indemnity

The Partner will indemnify us against third-party claims arising from:

• its breach of section 4 (End-Client data)
• the advice or services it gives its End Clients
• its End-Client content or marks infringing others' rights

The Subscription runs for its billing cycle and renews as described in section 6. Either party may terminate for a material breach not fixed within 30 days. We may suspend access for non-payment, a security risk or a legal requirement. On termination, the Partner's access ends; the Partner can export its data for 30 days, after which End-Client data is deleted as described in the Privacy Policy.

We may update these Terms on notice by email. For paid Subscriptions, material changes take effect at the next renewal; continued use after that means acceptance.

These Terms are governed by the laws of the Republic of Uzbekistan for Partners established in Uzbekistan, and by the laws of England and Wales for all other Partners. Mandatory provisions of Uzbek law, including the Law "On Electronic Commerce", continue to apply to Partners established in Uzbekistan where they override this choice of law. The parties will first try to resolve disputes by negotiation. If that fails within 30 days, disputes go to the competent court in Tashkent for Partners established in Uzbekistan, and to the courts of London, United Kingdom, for all other Partners.

We may assign these Terms to a group company or successor; the Partner may not assign them without our consent. These Terms and the Privacy Policy are the entire agreement, subject to any signed Order. If any provision is invalid, the rest still applies. Not enforcing a right is not a waiver. Notices are given through VisaPass or by email.

• Email: [email protected]
• ENROLA GLOBAL LTD, 126 East Ferry Road, London E14 9FP, United Kingdom. Phone: +44 7470 689953
• OOO "ENROLA" (ENROLA LLC), TIN 312 977 390, Tashkent, Mirzo-Ulugbek district, Ulugbek, Hamid Olimjon MFY, Irrigator mavzesi. Phone: +998 94 044 55 45